Coordinate inclusive student support through one accountable pathway.

ONYSS helps disability, inclusion and student-support teams manage university-funded and specialist support with clearer oversight of referrals, allocation, delivery, engagement, progress, hours and cost.

From referral to active support

Bring referrals into one structured workflow, record consent and agreed provision, allocate an appropriately qualified support worker and see whether support has started. Learners and support workers receive role-appropriate workspaces while authorised university staff retain service-wide oversight.

Support that remains connected to the learner’s goals

Individual Learning Plans connect identified barriers, agreed adjustments and support goals to session delivery and review. This helps teams move beyond counting hours and understand whether support is relevant, used and contributing to the learner’s participation and progress.

See gaps before they become problems

  • Learners waiting for allocation
  • Support that has not started
  • Repeated cancellations or Did Not Attend (DNA) records
  • Unapproved or incomplete session records
  • Low engagement or unused approved hours
  • Goals and reviews requiring attention
  • Emerging wellbeing or safeguarding concerns
  • Hours and costs against approved provision

Work confidently with internal and external support

ONYSS can coordinate internal teams and commissioned support within one agreed operating model. Permissions, workflows and reporting are configured around your service so each user sees and completes what is relevant to their role.

Management information built from delivery

Use the records already created through support delivery to report on referrals, allocation, attendance, engagement, hours, goals, outcomes, costs and outstanding actions. Managers can move from aggregate information into the underlying authorised record when follow-up is needed.

Built for disability and inclusion teams

  • University-funded non-medical help alongside other specialist support
  • Internal teams and externally commissioned providers in one operating model
  • Purchase orders and approved funding kept with the learner record
  • Service-level reporting on engagement, hours, cost and outstanding actions
  • A view of whether support has started and whether the learner is using it